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Terms & Conditions

Last Updated: October 16, 2025
 

Welcome to RusteezRides. These Terms and Conditions govern your use of our website, and the chauffeuring services we provide. By accessing our website or booking our Service, you agree to be bound by these Terms. If you do not agree with any part of these terms, you must not use our website or services.


1. Definitions

  • "The Company," refers to RusteezRides.

  • "The Client," refers to the individual, group, or entity booking our Service.

  • "The Service" refers to the provision of a chauffeur-driven vehicle for an agreed-upon duration and purpose.

  • "Booking" refers to the confirmed reservation of our Service for a specific date and time.


2. Booking Process & Confirmation

  • 2.1. A booking is only considered confirmed upon our receipt of a non-refundable deposit of 50% of the total quoted service fee.

  • 2.2. By paying the deposit, you confirm that you have read, understood, and agreed to these Terms and Conditions in their entirety.

  • 2.3. Upon successful payment of the deposit, we will send you a booking confirmation email, which will include your unique Booking Reference Number.


3. Payment Terms

  • 3.1. Deposit: All bookings require a 50% non-refundable deposit to secure the date.

  • 3.2. Final Payment: The remaining 50% balance is due a minimum of two (2) days (48 hours) prior to the scheduled event date. It is the Client's responsibility to ensure this payment is made on time using their Booking Reference Number.

  • 3.3. Failure to Pay: If the final balance is not received at least 48 hours before the event, RusteezRides reserves the right to cancel the booking without notice. In this instance, the 50% deposit will be forfeited.


4. Cancellation & Rescheduling Policy

  • 4.1. Non-Refundable Payments: All payments made to RusteezRides, including the initial deposit and any subsequent balance payments, are strictly non-refundable.

    • 4.2. Cancellation by the Client:

    • If you cancel after paying only the 50% deposit, your deposit is forfeited, and the booking is cancelled. No further payment will be required.

    • If you cancel after paying the full 100% amount, the full amount is forfeited, and no refund will be provided.

  • 4.3. Rescheduling: As a courtesy, you may request to reschedule your booking if you notify us in writing at least 48 hours in advance. The full amount you have paid will be transferred to a new date, subject to our availability. This courtesy is permitted once per booking.

  • 4.4. Cancellation by RusteezRides: In the highly unlikely event that we are unable to fulfill your booking due to mechanical failure, an accident, or any other unforeseen circumstance, we will notify you immediately. You will receive a full 100% refund of all payments made. Our liability in such a case is limited strictly to the amount paid by the Client for the booking.


5. Service Provision

  • 5.1. Chauffeur's Authority: The chauffeur has the absolute right to refuse entry to or eject any passenger who is behaving in an unruly, disorderly, or dangerous manner. No refund will be provided in such cases.

  • 5.2. Vehicle Condition: The vehicle is a classic car and is maintained to the highest possible standard. It is presented in a clean, show-ready condition for every booking.

  • 5.3. Damages: The Client is fully responsible and liable for any damage caused to the vehicle's interior or exterior by any member of their party during the booking. The cost of repair for any such damage will be billed to the Client.

  • 5.4. Prohibited Items: Smoking, vaping, and the consumption of illegal substances are strictly prohibited inside the vehicle at all times.

  • 5.5. Delays & Unforeseen Circumstances (Force Majeure): We are not liable for delays in service caused by circumstances beyond our control, including but not limited to severe traffic congestion, accidents, road closures, extreme weather, or public events. We will always endeavour to make up for lost time where possible.

  • 5.6. Overtime: Should the service run over the agreed-upon time due to the Client's request or delay, overtime charges may apply. This will be communicated by the chauffeur at the time.


6. Client Responsibilities

  • 6.1. The Client must provide accurate pick-up, drop-off, and timing information at the time of booking. We are not responsible for errors arising from incorrect information provided by the Client.

  • 6.2. The Client is responsible for the conduct of all members of their party.


7. Limitation of Liability

To the fullest extent permitted by law, RusteezRides' total liability to the Client for any claim arising from or relating to the Service is limited to the total amount paid by the Client for that Service. We are not liable for any indirect, incidental, or consequential damages.


8. Privacy

We are committed to protecting your privacy. All personal information collected from you is handled in accordance with our Privacy Policy, which is available on our website and forms part of these Terms and Conditions.


9. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, and images, is the property of RusteezRides and is protected by copyright laws. This content may not be reproduced or used without our express written permission.


10. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Cape Town.


11. Changes to These Terms

We reserve the right to modify these Terms and Conditions at any time. The updated version will be posted on our website with a new "Last Updated" date. Your continued use of our services after such changes constitutes your acceptance of the new Terms.


12. Contact Information

For any questions or clarification regarding these Terms and Conditions, please contact us at rusteezrides@gmail.com.

 

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