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Privacy Policy

Effective Date: October 16, 2025

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1. Introduction

This Privacy Policy outlines how RusteezRides collects, uses, protects, and shares your personal information when you use our website and our chauffeuring services. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe, respectful, and lawful manner in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).

 

2. Data Collected

We collect specific types of personal data to provide you with our luxury chauffeuring services. The data we collect includes:

  • Contact Information: Your full name, telephone number, email address, and physical addresses.

  • Booking Details: Pick-up and drop-off locations, dates, times, and the specific service package you have selected.

  • Payment Information: When you make a booking, your payment is processed by our secure third-party payment processor, Yoco. We do not personally store your full credit card details. We only receive confirmation of payment.

  • Technical Data: When you visit our website, we automatically collect information such as your IP address, browser type, and browsing patterns through our analytics provider, Google Analytics.

  • GPS Location Data: During the provision of our service, our vehicle's location may be tracked via GPS for operational and safety purposes, such as monitoring trip progress and ensuring timely arrivals. This data is used in real-time and is not stored against your personal profile.

 

3. Purpose of Data Collection

We collect your personal information for the following specific and legitimate purposes:

  • Providing the Chauffeuring Service: To manage your booking, dispatch our chauffeur, and transport you to your desired locations.

  • Processing Payments: To securely process your 50% deposit and final balance for the service.

  • Customer Support: To communicate with you regarding your booking, answer your questions, and provide assistance.

  • Sending Service-Related Communications: To send booking confirmations, payment reminders, and important updates about your service.

  • Improving Our Website: To analyze how visitors use our website, allowing us to enhance user experience and our service offerings.

  • Meeting Legal or Tax Record-Keeping Requirements: To comply with our legal obligations for financial record-keeping.

 

4. How Data is Used

Your data is used in our daily operations to ensure a seamless experience. When you book, your contact and booking details are used to schedule our vehicle and chauffeur. Your pick-up and drop-off information is provided to our chauffeur on the day of your event. Your payment information is used exclusively for billing for the requested service.

 

5. Data Sharing

We do not sell your personal information. We only share your data with trusted third parties who are essential for us to operate our business:

  • Third-Party Service Providers:

    • Google Analytics: We share anonymized technical data to analyze our website's performance.

    • Booking/Calendar Service: Our booking calendar is managed by a third-party provider to ensure functionality.

  • We may also disclose your information if required to do so by law.

 

6. Data Security

  • We take the security of your data very seriously. We have implemented appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. This includes using secure payment gateways and limiting access to personal information to only those personnel who require it to perform their duties.

 

7. User Rights

Under POPIA, you have the right to control your personal information. Your rights include:

  • Right to Access: You may request a copy of the personal information we hold about you.

  • Right to Correction: You may request that we correct any inaccurate or incomplete data.

  • Right to Opt-Out: You have the right to opt out of any marketing communications we may send in the future.

  • Right to Withdraw Consent: You may withdraw your consent for us to process your information at any time, subject to legal or contractual restrictions.

  • Right to Complain: You have the right to lodge a complaint with the Information Regulator of South Africa if you feel your rights have been infringed.

  • To exercise any of these rights, please contact us using the details provided below.

 

8. Data Retention

  • We will only retain your personal information for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. For tax purposes, we are required to keep basic information about our customers for a minimum of five years.

 

9. Policy Updates

  • We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on this page and change the "Effective Date" at the top. We encourage you to review this policy periodically.

 

10. Contact Information

  • For any questions, concerns, or requests relating to your privacy and personal information, please contact our designated Information Officer:

  • Business Name: RusteezRides

  • Email: rusteezrides@gmail.com

 

11. Cookie Policy

  • Our website uses cookies to enhance your browsing experience and to help us analyze site traffic. Cookies are small text files stored on your device. We use them for essential website functions and for analytics through Google Analytics. By using our website, you consent to our use of cookies. You can manage your cookie preferences through your browser settings.

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